Angel Saldana (T-Mobile)

Angel Saldana is an Account Executive at T-Mobile.

Born in Mexico, at age five Saldana and his family fled what they knew in search of something better, arriving in California with a bright outlook. 

But not long after making it stateside, Saldana’s father passed away.

Fortunately, the Saldanas had family already living in Minnesota, so they headed north, trading predictable climates for wildly unpredictable winters.

Later, Saldana graduated from Bloomington Kennedy, but he learned much more doing door-to-door sales for a local painting company. 

“With that job, I was tasked with trying to convince people to paint their house,” says Saldana, whose grit and perseverance is evident at the outset of our interview. 

After high school, Saldana dabbled in classes at Normandale Community College. 

“School just wasn’t for me though,” he admits. 

“I can’t sit still. I like to move around, use my hands, and talk to people.”

Which helps explain how he got to T-Mobile, a massive telecommunications giant that routinely runs ads on TV, and according to Saldana, offers a chance at a better life. 

“T-Mobile has been a great company to work for,” the Mexico native proclaims.  

“The reason I say that is because I started with them when I was nineteen, and I have been with them for almost a decade, and that’s not by accident. They have helped me pay for community college, allowed me to evolve as a salesperson, and afforded me really good benefits.”

Another reason Saldana has stuck with T-Mobile is because they have consistently elevated him to higher positions. 

Two years ago, he became an Account Executive, a role that includes selling telecommunications products and services directly to businesses. 

“At its core, I sell solutions that businesses use every day,” Saldana says.

Cell phones, tablets, tracking systems, internet. 

“Anything in telecommunications that can help a business owner, we offer that,” insists Saldana, who proudly represents a company whose wireless network and customer service are considered elite by many.

Moreover, Saldana regularly saves incoming clients around 30-40% on their wireless bills.

A great network, products, and service, all with a significant discount.

To an outsider, switching to T-Mobile would seem necessary for Twin Cities businesses, but Saldana notes that getting prospective clients to switch wireless carriers is far from easy.   

A common pushback that Saldana receives from potential clients isn’t price, but rather implementation.

“Business owners don’t necessarily want to swap out fifty cell phones,” he says, but T-Mobile eliminates that headache if incoming customers have 25 or more lines because they will send out a support team to make sure the transition is seamless.  

“This allows our clients to be set up properly and immediately primed for success.”

From a coverage standpoint, T-Mobile has invested heavily into altering the perception that their service is less than ideal. 

So far, it’s worked. 

“T-Mobile went from not having the best network to now having the best network,” Saldana emphasizes, which means calls are rarely dropped, and if you’re in a remote area, chances are you still have access to mobile internet. 

Of course, this may sound good to a prospective client, but in order to engender trust, T-Mobile gives potential customers free demos so they can test out their products. 

“Companies are actually surprised at just how good the network and coverage is,” Saldana says, which in turn makes it much easier for him to sell T-Mobile. 

Beyond coverage and price, when clients sign up with T-Mobile, they’re also getting direct access to Saldana, who can immediately assist with whatever issues may arise in the future.  

“Aside from our network and costs, the directive from up top is always to take care of the customer. We want our clients to have a great experience, and we will do everything we can to ensure that happens,” Saldana says, before touching on something even more crucial. 

“Instead of pushing sales, we’re constantly trying to help people.”

In a world where it’s often a race to the bottom on price, service remains paramount, and while business owners should be mindful of how much they are spending on their cell phone bill, they should also factor in how much support they are receiving from their provider. 

“Not every business owner is super tech savvy, and they’re not in the telecommunications business, so they don’t understand the nuances to the same degree that I do,” Saldana says. 

“All that means is that instead of having to learn about technology, business owners can rely on me to be a trusted resource to give them information and advice. In that way, I save them time and money because they’re not having to worry about learning new things, and they don’t have to stress out if problems ever do come up.”

Saldana then goes on to say that no one actually thinks about how their cell phone operates, up until the point where something is wrong.

It’s at this point they want help, and it’s here where T-Mobile and Saldana are expertly equipped to offer assistance. 

“We can be the backend support for our clients, and again, that allows them to just focus on what they do best, and not have to devote any energy toward trying to solve cell phone problems,” Saldana explains. 

“Incoming customers will sometimes mention how their past wireless provider didn’t ever get back to them when things were off. That never happens here at T-Mobile. My phone is always on, and I will always help you.”

Saldana can help, but he is also an ace consultant when it comes to determining where his customers’ pain points lie. 

“It’s the guidance that I offer,” Saldana says. 

“I’m not just trying to sell cell phones to businesses. I actually want to match them up with a product and service that is ideal for their unique set of circumstances.” 

Looking ahead, Saldana remains committed to staying with the same company who initially took a chance on him almost a decade ago, his goal being to continue to help customers in the same way he has done for so many years already. 

“There are so many opportunities for growth at T-Mobile,” Saldana says. 

“I know that more opportunities will continue to present themselves in the future, and I want to be around for that, as well as to continue serving the awesome customers I already have, and will have in the future.” QS

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